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Official Data Protection Document

Privacy Policy meta888 – Our Commitment to Protecting Malaysian Players' Data

Your privacy is our priority. This document clearly explains how meta888 collects, uses, and protects the personal information of all members in Malaysia.

Updated: January 2026 Version 2.4  ·  Language: English
meta888's Privacy Commitment
SSL Encryption 256-bit for all data
No selling of data to third parties
MYR transactions via secure local channels
Right of access, correction & deletion of data
Compliance with Malaysia's PDPA
Cookie controls — manage your preferences anytime
Privacy Principles

The Six Core Pillars of the meta888 Privacy Policy

Before reading the full details, here are the six core principles that guide how meta888 handles your data every day.

Industry-Grade Encryption
All personal data and transaction information on the meta888 platform are protected by 256-bit SSL encryption — the same security standard used by major Malaysian banks. This ensures that no third party can intercept or read your data in transit.
No Sale of Data to Third Parties
meta888 never sells, rents, or discloses members' personal data to any third party for marketing or commercial purposes without your written consent. Your data belongs to you — it is not a commodity for us to trade.
Malaysia PDPA Compliance
The meta888 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) 2010. This means the management of your data is governed by Malaysian legislation that protects your rights as a data subject.
Full Control in Your Hands
You have the right to access your personal data, request corrections to inaccurate information, apply for data deletion under certain circumstances, and manage your cookie preferences and marketing communications. All such requests can be submitted by emailing our team.
MYR Transactions via Secure Channels
All financial transactions on meta888 — whether via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, or any other method — are processed through fully encrypted channels. We do not store your card details or banking passwords in our systems.
Minimum Data Collection
meta888 only collects data that is genuinely necessary for specific purposes — registration, transaction processing, identity verification, and service improvement. We do not collect data that is irrelevant or excessive to the platform's operational requirements.
Contents
Important Note

This Privacy Policy document explains how meta888 collects, uses, stores, and protects your personal information when you use the meta888.in platform. By registering for or using meta888 services, you agree to the practices described in this document.

This Policy should be read together with Terms & Conditions and page Responsible Gaming meta888. If you have any questions about this policy, please contact us at support@meta888.in.

1

Introduction & Scope of Privacy Policy

Meta888 is an online Sports Betting and casino platform built specifically for Malaysian players. We understand that trust is the foundation of any relationship between a platform and its users — and that trust starts with transparent, responsible, and ethical data management.

This meta888 Privacy Policy applies to all information collected through the meta888.in website, the meta888 mobile app (when launched), email and live chat communications between you and our support team, and all financial transactions carried out on the platform — including deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and FPX.

This policy does not apply to third-party websites or services that may be linked from the meta888 platform. We encourage you to read the privacy policy of each platform you visit separately, as meta888 is not responsible for the privacy practices of other websites.

The meta888 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) 2010. As a data subject based in Malaysia, you are protected under the provisions of this law in all matters relating to your personal data with meta888.
2

Key Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

Personal Data
Any information that directly or indirectly identifies you as an individual — including your name, phone number, email address, date of birth, MyKad number, and financial information.
Processing
Any operation carried out on personal data — including collection, storage, use, disclosure, transfer, or deletion.
Data Subject
The individual whose personal data is being processed — in this context, referring to you as a member or user of the meta888 platform.
Data Controller
The entity that determines the purpose and means of processing personal data — in this context, referring to meta888 as the platform operator.
Cookies
Small text files stored on your device by your web browser when you visit a website. Cookies help meta888 remember your preferences and improve your experience on the platform.
3

Personal Data Collected

Meta888 collects your personal data in several ways — directly when you register or interact with the platform, and automatically through tracking technologies during your use of the platform. We only collect data that is genuinely necessary for the stated purposes.

Data Category Example Information How It Is Collected
Identity Data Full name, date of birth, MyKad number Registration form, KYC process
Contact Data Phone number, email address Account registration, support communications
Financial Data E-wallet number, MYR transaction history, deposit & withdrawal records Payment processing via TNG, GrabPay, DuitNow, FPX
Activity Data Betting history, games played, account balance Automatically recorded by the platform system
Technical Data IP address, device type, web browser, operating system Server logs, cookies, tracking technologies
Communication Data Live chat records with customer support, emails sent to us Meta888 customer support system
Sensitive Data
meta888 does not collect sensitive data such as health information, religious beliefs, or biometric data, except where required by law for specific identity verification purposes. Any collection of sensitive data will be carried out with your explicit consent.
4

How Your Personal Data Is Used

Meta888 uses collected personal data solely for legitimate, disclosed purposes. Below is a full list of how your data is used within the meta888 platform:

  • Account Management: To create, verify, and manage your member account on the meta888 platform, including the login process, OTP verification, and account recovery.
  • Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, FPX, and to withdraw winnings to your account in Malaysian Ringgit (MYR).
  • Identity Verification (KYC): To verify your identity in accordance with anti-money laundering (AML) requirements and applicable legal obligations.
  • Customer Support: To respond to enquiries, resolve complaints, and provide you with technical assistance in Malay via live chat or email.
  • Platform Security: To detect and prevent fraud, account misuse, money laundering, and any activity that violates meta888's Terms & Conditions.
  • Experience Personalisation: To show you relevant content — such as Malaysia Super League matches, BWF badminton, or Live Casino promotions tailored to your betting interests.
  • Marketing Communications: To send you notifications about promotions, bonuses, and platform updates — only where you have given consent to receive such communications and have not since withdrawn it.
  • Platform Improvements: To analyse aggregated usage patterns (without identifying individuals) for the purpose of improving meta888's platform features and performance.
  • Legal Compliance: To fulfil the obligations imposed on meta888 by applicable Malaysian law, including PDPA 2010.

Meta888 will not use your data for any purpose other than those listed above without first obtaining your explicit consent.

5

Data Sharing & Disclosure

Meta888 is committed to not selling, renting, or disclosing your personal data to third parties without your written consent, except in the following circumstances permitted by law:

  • Service Providers: We share the necessary data with payment service providers such as Touch 'n Go, GrabPay, DuitNow, and FPX solely to process your transactions. These providers are bound by strict confidentiality agreements.
  • Legal Requirements: Where required by a court order, directive from a Malaysian law enforcement agency, or applicable statutory reporting obligation, meta888 may be required to disclose certain data to the relevant authorities.
  • Fraud Prevention: In cases involving suspected fraud, money laundering, or financial crime, meta888 may share relevant information with the authorities for investigative purposes.
  • Business Transfer: In the event of any merger, acquisition, or transfer of meta888's assets, member data may be transferred as part of that process. You will be notified in advance, and your rights under this Policy will be upheld.
All third-party service providers that handle meta888 member data are required to sign data processing agreements obligating them to protect your data to the same standard we set for ourselves. We do not permit providers to use your data for their own purposes.
6

Data Security

Protecting your personal data and financial information is one of meta888's most important responsibilities. Our platform implements multiple layers of technical and organisational safeguards to keep your data secure at all times.

256-bit SSL Encryption
All data transmitted between your device and meta888's servers is encrypted using 256-bit TLS/SSL — the same standard used by commercial banks in Malaysia.
Server Security
Data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and strictly controlled restricted access.
Two-Factor Authentication
OTP verification via SMS for logins and key transactions adds an extra layer of security to your meta888 account.
24/7 Monitoring
The meta888 security system monitors for suspicious activity around the clock and will take immediate action if any threat to data security is detected.

While meta888 implements comprehensive security measures, no system can guarantee absolute 100% security. You also play an important role in protecting your account — by using a strong and unique password, not sharing your login credentials with anyone, and contacting us immediately if you suspect any unauthorised activity on your account.

Do Not Share Your Login Credentials
The meta888 team will never ask for your account password via email, phone, or chat. If you receive such a request, it is a fraudulent attempt. Contact support@meta888.in immediately to report the incident.
7

Cookies & Tracking Technologies

The meta888 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with our platform. The following types of cookies are used:

Cookie Type Purpose Duration
Essential Cookies Required for core platform functions — login, session security, and account balance retention Session / 24 hours
Preference Cookies Remembering your language preference, baccarat table layout, and display settings 30 days
Analytics Cookies Analysing aggregated usage patterns for platform improvement 90 days
Security Cookies Detecting suspicious login attempts and protecting your account from unauthorised access Session

You can manage and delete cookies through your web browser settings. Please note that disabling all cookies may affect certain functions within the meta888 platform — such as the ability to stay logged in or retain your display preferences. Essential cookies cannot be disabled as they are required for the platform's core security functions.

meta888 does not use third-party cookies for advertising or cross-site tracking purposes. All analytics carried out are solely for platform improvement and do not involve sharing data with external advertising networks.
8

Your Rights as a Data Subject

As a data subject under Malaysia's PDPA and a member of the meta888 platform, you have the following rights regarding your personal data. meta888 is committed to fulfilling all valid requests within a reasonable timeframe.

Right of Access
You have the right to request a copy of the personal data we hold about you. Such requests can be submitted via email and will be processed within 30 days.
Right of Rectification
If any personal data we hold about you is inaccurate or out of date, you have the right to request a prompt correction. Updates can be made directly through your account settings or by contacting customer support.
Right to Erasure
In certain circumstances — such as when data is no longer needed for its original purpose — you may request the deletion of your personal data, subject to any applicable legal retention obligations.
Right to Withdraw Consent
You may withdraw your consent to marketing communications at any time by clicking the unsubscribe link in any email or by contacting meta888 customer support.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider should you choose to do so.
Right to Restrict Processing
In certain circumstances, you have the right to request that meta888 restrict the processing of your data while a dispute or review is ongoing, without deleting the data entirely.

To submit any request relating to the rights above, please email support@meta888.in with the subject line "Personal Data Rights Request" and clearly state the nature of your request. meta888 will respond within 30 business days from the date the request is received.

9

Data Retention Period

Meta888 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required under applicable Malaysian law. The following are general guidelines on data retention periods:

  • Active account data: Stored for the duration of your active account and continuously updated in line with your interactions on the meta888 platform.
  • Financial transaction records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysia's financial regulations and anti-money laundering laws.
  • Closed account data: Following account closure, basic identity information and transaction records are retained for the period required by law before being securely deleted.
  • Customer support records: Retained for 3 years from the date of last interaction for audit and service improvement purposes.
  • Technical log data: Server logs and technical data are retained for a maximum of 12 months for security and technical troubleshooting purposes.

When data is no longer needed and there is no legal obligation to retain it, meta888 will delete or anonymise that data in a secure and irreversible manner.

10

Changes to the Privacy Policy

Meta888 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or platform developments. We are committed to giving all members adequate notice whenever material changes are made.

When the Privacy Policy is materially updated, meta888 will notify members via a prominent notice on the platform or a notification email at least 7 days before the changes take effect. The date of the most recent update will always be displayed at the top of this document.

Continued use of the meta888 platform after an updated Privacy Policy takes effect will be considered your acceptance of the revised policy. If you do not agree with the changes made, you may contact us to discuss available options, including account closure and data deletion.

Review the Policy Periodically
We encourage you to review this Privacy Policy periodically — especially before making significant transactions or submitting new information to the meta888 platform. The latest version is always available on this page.
11

Contact Us About Privacy

If you have any questions, concerns, or requests regarding meta888's Privacy Policy or how we handle your personal data, our team is ready to assist. You can reach us through the following channels:

Privacy Email
support@meta888.in — Use the subject line "Privacy Enquiry" to ensure a faster response from our team.
Live Chat
Available 24/7 on the meta888 platform. Our Malay-speaking support team is ready to answer all your questions about privacy and data.
Response Time
General enquiries: within 24 business hours. Formal data rights requests: within 30 business days as required under Malaysia's PDPA.
meta888's Perspective

Why Your Privacy Matters So Much to meta888

When you register a meta888 account and begin using the platform — whether to bet on Malaysia Super League fixtures, follow BWF badminton, or play live baccarat — you are entrusting us with valuable personal information. Your name, phone number, financial details, transaction records in MYR — this is sensitive data, and meta888 takes that responsibility very seriously.

For Malaysian players especially, the security of financial transactions is not something to take lightly. When you deposit via Touch 'n Go eWallet or GrabPay and withdraw your winnings to your Maybank or CIMB account, every MYR moving through the meta888 system passes through multiple layers of protection that we have carefully built and maintained. 256-bit SSL encryption is not just technical jargon — it means no third party can read your data in transit, even if they somehow manage to intercept your connection.

One thing that sets meta888 apart from some other platforms is our commitment to not monetising user data. Many online platforms — not just in the betting industry — generate additional revenue by selling or sharing user data with advertisers and third-party analytics companies. meta888 does not do this. Your data is used solely for the purposes stated in this Privacy Policy, and not for any other commercial purpose without your explicit consent.

We also recognise that Malaysian players come from a wide range of backgrounds in terms of digital awareness and comfort with technology. Some members are well-versed in cybersecurity, while others are newer to online platforms. meta888's Privacy Policy is written in clear, straightforward language because we believe every member — regardless of their technical background — deserves to fully understand how their data is managed. Transparency is not optional for us — it is an obligation.

Payment Security Note

How meta888 Protects Your Payment Data

All payment methods accepted by meta888 are the most widely used and trusted by Malaysians. Here is how we ensure the security of every transaction:

Touch 'n Go eWallet GrabPay Boost ShopeePay DuitNow Maybank2u CIMB Clicks FPX
  • Meta888 does not store your credit card numbers or banking login credentials in our systems
  • All payments are processed through encrypted and verified payment gateways
  • Withdrawals are only permitted to payment methods registered under the same member's name
  • All transactions are in Malaysian Ringgit (RM) — no currency conversion or hidden fees
  • Complete transaction records are available in your account history for review at any time
Industry-Grade Data Protection at meta888
All your personal information and account activity on meta888 are protected with 256-bit SSL encryption. We do not share your data with third parties without your written consent. Every transaction via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks or FPX is processed through fully encrypted channels. For any enquiries, contact us at support@meta888.in or read Terms & Conditions us.
Frequently Asked Questions

Questions About meta888 Privacy & Data Security

No. meta888 never sells, rents, or discloses members' personal data to any third party for marketing or commercial purposes without your written consent. Your data is used solely to manage your account, process transactions, provide customer support, maintain platform security, and comply with legal obligations. The only third parties that may receive limited data are payment service providers such as Touch 'n Go and GrabPay — and only to process your transactions, under strict confidentiality agreements.

You have the right to request access to your personal data under Malaysia's PDPA. To submit this request, email support@meta888.in with the subject line "Personal Data Access Request" and include your full name, meta888 account number, and registered phone number for identity verification. meta888 will process your request and provide a readable copy of your data within 30 business days from the date the request is received and your identity is verified.

Yes. All transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other methods are processed through channels encrypted with 256-bit SSL. It is important to understand that meta888 does not store your e-wallet or banking login credentials in our systems — payment processing takes place directly between you and the payment service provider through a secure gateway. We only receive a success or failure confirmation from the provider, not your credentials. All amounts are in Malaysian Ringgit (MYR) with no hidden fees.

You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose, or when you withdraw your consent to its processing. Please note, however, that certain data must be retained by meta888 to comply with Malaysian legal obligations, including financial transaction records which must be kept for a minimum of 7 years under anti-money laundering legislation. To submit a data deletion request, email support@meta888.in with your account details and the specific data you wish to have removed.

If you suspect that your meta888 account has been accessed by an unauthorised party, take the following steps immediately: First, change your account password right away using the "Forgot Password" function if you are still able to log in. Second, contact the meta888 customer support team via live chat on the platform or by emailing support@meta888.in, and inform them that you suspect unauthorised access. Our team will freeze your account while an investigation is carried out to protect your balance. Never share your OTP or password with anyone — the meta888 team will never ask for it through any communication channel.
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